We're Here to Help
Our expert support team is here to help you with any questions or issues regarding your solar energy system. 24/7 system monitoring included.
Contact Support
Choose the method that works best for you. Multiple ways to get help when you need it.
Phone Support
Speak directly with a solar expert for immediate assistance.
Email Support
Send us a detailed message and get a response within 24 hours.
Support Ticket
Submit a detailed support request through our online form.
Frequently Asked Questions
Quick answers to common questions
Your solar system comes with a monitoring app that allows you to track energy production in real-time. Check our monitoring guides for detailed instructions for your specific inverter brand (TIGO, SMA, SolarEdge, or Growatt).
First, check these common issues:
- Verify the inverter display shows no error codes
- Check if your main breaker or solar disconnect is turned off
- Look for any obvious damage or loose connections
- Verify there's no major shading on the panels
If the problem persists, call our support line for assistance.
Solar panels require minimal maintenance. We recommend an annual inspection and cleaning to ensure optimal performance. Our maintenance plans include regular check-ups, cleaning, and performance optimization. Rain naturally cleans the panels in most cases, but debris like leaves or bird droppings should be removed.
Your solar system includes comprehensive warranty coverage:
- 25-year performance warranty on solar panels
- 10-25 year warranty on inverters (varies by model)
- 10-year workmanship warranty on installation
- Tesla Powerwall: 10-year warranty
See the warranty section below for full details.
Yes! Most solar systems can be retrofitted with battery storage like Tesla Powerwall. Contact our team for a free assessment to determine the best battery solution for your system and energy needs.
Contact our support team with your system details and description of the issue. We'll guide you through the warranty claim process and coordinate with manufacturers if needed. Most claims are processed within 5-10 business days.
Common Issues
Quick solutions to common problems
System Not Producing Power
Check if inverter display shows error codes
Verify main breaker and solar disconnect are ON
Check for utility power outages in your area
Contact support if issue persists
Monitoring App Not Working
Verify your WiFi connection is stable
Check if monitoring device has power
Try logging out and back into the app
Restart your router and monitoring device
Lower Than Expected Production
Check for shading from trees or new obstructions
Inspect panels for dirt, snow, or debris
Consider seasonal variations (winter produces less)
Schedule professional inspection if consistently low
Inverter Error Codes
Note the specific error code displayed
Check your inverter's user manual
Try power cycling the inverter (turn off, wait 30s, turn on)
Call support with the error code for immediate help
Warranty Information
Comprehensive coverage for your solar investment
Solar Panel Warranty
25-year performance warranty guaranteeing at least 80% power output after 25 years. Manufacturing defects covered for 10-12 years depending on panel brand.
- • Covers material and workmanship defects
- • Guaranteed power output degradation curve
- • Transferable to new homeowners
Inverter Warranty
10-25 year warranty depending on inverter model and manufacturer. Covers all electronic components and functionality.
- • Extended warranties available for purchase
- • Replacement units provided during repairs
- • Remote monitoring and diagnostics included
Installation Workmanship Warranty
10-year comprehensive warranty covering all installation work, mounting systems, electrical connections, and roof penetrations.
- • Roof leak protection guarantee
- • All labor and materials covered
- • Annual inspection included
Battery Storage Warranty
Tesla Powerwall and other battery systems include 10-year warranties with guaranteed energy retention and cycle performance.
- • Guaranteed cycle count (10,000+ cycles)
- • Minimum 70% capacity retention after 10 years
- • Software updates included
Submit Support Request
Fill out the form below and we'll get back to you within 24 hours.